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EDITORIAL CATEGORY - BUSINESS
Business is Great When Your Customers Look Good   Water Quality Products April 2008   By Carl Davidson
Focusing sales techniques on the needs of today’s customers
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A Financial Solution   Water Quality Products March 2008   By Andrea Swiney
How to keep sales growing in tough economic times
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Plastic Parts   Water Quality Products March 2008   By WQP Editorial Staff
How custom-designed plastic parts for water-treatment applications can help your business
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Turn Down the News, Turn Up the Sales   Water Quality Products March 2008   By Carl Davidson
Keeping a positive attitude in light of negative economic media coverage
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Making it Easy for the Customer   Water Quality Products February 2008   By Carl Davidson
Sales techniques for better business
Little Changes Equal Big Business   Water Quality Products October 2007   By Carl Davidson & Ric Harry
Sales strategies for gaining and retaining customers
From Good to Great   Water Quality Products October 2007   By Bryan Trilli
Technology that helps you work on your business, not in it
Never a Dull Moment   Water Quality Products September 2007   By Stephanie Harris
From the auto industry to water quality, one dealer finds fulfillment as a water treatment professional
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IBWA Making a Splash in Las Vegas   Water Quality Products September 2007   By Caitlin Cunningham
Two-for-one show registration doubles participants’ benefits
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Are you Semiretired   Water Quality Products September 2007   By Carl Davidson & Ric Harry
How to tell if you’re retired before you actually retire
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Pick Up a Quart of Money on Your Way to Work   Water Quality Products August 2007   By Carl Davidson & Ric Harry
How to make a sale before arriving to the office
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Meeting an Overriding Need   Bottled Water Market August 2007   By Henry R. Hidell, III
Finding safety and balance in municipal and bottled water around the world
Do You Want to be Doing Demos When You’re 90?   Water Quality Products July 2007   By Carl Davidson & Ric Harry
Dealers may have to sell more now to be able to retire comfortably
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Viewpoints   Water Quality Products July 2007   By Water Quality Products
Water Quality Products asked the Florida Water Quality Association (FWQA) to discuss the benefits of attending regional water quality tradeshows. The answers were provided by FWQA President-elect Cindy Gresham and current FWQA President Ted Dyer, each looking at the issue from two different perspectives—manufacturer and dealer.
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Don’t be Fooled, Appearance Matters   Water Quality Products June 2007   By Neda Simeonova
The Cost of Lost Sales   Water Quality Products June 2007   By Joe Helstrom
Secondary financing can help turn losses into profits
ISPC & The LeverEdge Team Up   Water Quality Products June 2007   By Clare Pierson
The Oxidizing Power of Ozone   Water Quality Products May 2007   By Bob Smith-McCollum
Using ozone in commercial laundry applications
You Do the Math   Water Quality Products May 2007   By Dan Cammack
Building more value into your company
Another Tool in the Wallstreet Toolbox   Dealer Insight May 2007   By James Sbrolla
Private equity funds can stimulate relationships and credibility for many independent businesses
Use Referrals to Grow Your Business   Water Quality Products April 2007   By Carl Davidson & Ric Harry
A top salesperson shares her insight to better sales
GE Branches Out   Water Quality Products April 2007   By Water Quality Products
Water Quality Products asked Tom Leunig, marketing programs manager at GE Infrastructure’s Household Water Group to discuss GE’s new financing and training programs and the feedback he has received from dealers.
Busting Common Financing Myths   Water Quality Products March 2007   by Andrea Swiney
Helping dealers reach higher growth targets
Putting the Business in Show Business   Water Quality Products March 2007   by Carl Davidson & Ric Harry
Learn how to increase your profit from show participation
When Good Customers Have Bad Credit   Water Quality Products February 2007   By Tracey Sheehan
Learn how a financing program can impact your bottom line
From the Road   Water Quality Products February 2007   Various
Jeff Roseman, CWS VI, owner of Aqua Ion Plus+ Technologies and member of the Editorial Advisory Board of Water Quality Products recently started driving a truck because business has been slow. On the road, Roseman has had the chance to see what is going on around the country and in different markets, and explore new opportunities that can expand his water treatment business. Water Quality Products asked Roseman to share his experiences and some of the new opportunities he sees for water dealers across the country.
Getting an Edge in the Marketplace   Water Quality Products January 2007   By Mark T. Unger
Certification separates products from the competition
Selling Outside the Box   Water Quality Products January 2007   By Carl Davidson & Ric Harry
How to implement off-the-wall lead generation techniques
Higher Carbon Prices Darken the Horizon   Water Quality Products January 2007   Various
Water Quality Products invited Derek Rowley, product manager for Pentair Filtration, to comment on the carbon anti-dumping issue as it relates to Pentair Water and the water treatment industry as a whole.
Markets, Trends & Issues in 2007   Water Quality Products January 2007   Compiled by Neda Simeonova
Industry professionals share their outlooks on the state of the water treatment and bottled water industries
Company Image   WQPmag.com January-December 2007   G.A. "Andy" Marken
We all have one, but few work to protect, project it
It Takes Work to Have a Life   WQPmag.com January-December 2007   G.A. “Andy” Marken
How to balance the demands of work and life in 24-7 world
“Green” for Growth   WQPmag.com January-December 2007   Caitlin Cunningham
Dealer emphasizes energy efficiency to offset lead generation challenges, negative bottled water press
Financing: A Powerful Ingredient   Water Quality Products December 2006   By Gary Slagle
Meeting consumer needs by offering a strong consumer financing program
IBWA Wraps Up 2006, Looks to 2007   Water Quality Products December 2006
Bottled water regulatory update
Facing a Downturn   Water Quality Products December 2006   Carl Davidson & Ric Harry
How will changes in the economy affect your dealership?
The Role of Financing   Water Quality Products December 2006
WQP asked Andrea Swiney, marketing manager for Aqua Finance, Inc., to discuss the benefits of a financing program vs. consumer credit cards for water dealers.
Across Borders   Water Quality Products September 2006   Thomas P. Palkon
WQA expands internationally, develops individual task groups throughout the world
Just a Click of the Mouse Away   Water Quality Products August 2006   Neda Simeonova
What dealers are saying about WQA’s Find a Water Professional online feature
Going Public   Water Quality Products August 2006   By James Sbrolla
The water industry takes advantage of the Capital Pool Company program
Cutting through the Noise   Water Quality Products July 2006   By Amy Osgood
Utilizing creative marketing techniques to promote your brand, products
2006 ‘Water Opportunity Show’ Gains Momentum   Water Quality Products May 2006   By Neda Simeonova
Highlights from the WQA Aquatech USA 2006 show in Chicago
Seminars—Tell More to Sell More   Water Quality Products May 2006   By G.A. ‘Andy’ Marken
When properly planned, developed and carried out, seminars can bring prospects to you
Buy Now, Pay Later   Water Quality Products March 2006   By Tim Droogsma
Flexible financing options help water dealers grow their businesses
Web-Based Support   Water Quality Products March 2006   By G.A. ‘Andy’ Marken
Focus on what you have, not what you want
WQA Aquatech USA Keeps a Good Thing Growing   Water Quality Products February 2006   Amy Osgood
The Water Quality Association expects this year’s convention to be the largest yet
Direct Mail—Costly but Personalized Promotion   Water Quality Products December 2005   G.A. ‘Andy’ Marken
Fear Factor   Water Quality Products November 2005   Richard Tanner
Living up to Your Title   Water Quality Products November 2005
If you were charged in a court of law with being a water equipment dealer, sales manager or a salesperson, would there be enough evidence to convict you? In other words, do your actions show that you are performing the job title you have acquired?
The Pros & Cons of International Business   Water Quality Products October 2005   By Peter Bugg
Is Your Company A Safe Bet?   Water Quality Products October 2005   By Carl Davidson and Ric Harry
PR—Getting It Right   Water Quality Products August 2005   By G.A. "Andy" Marken
Remember, good public relations is not a part-time activity. Total communication affects everything, from the highest policy decisions to the way people are greeted at your door.
Adopt Darwinian Marketing in a Soft Economy   Water Quality Products July 2005   Kelly Howard
The economy is soft. Capital budgets are shrinking. Projections for growth remain conservative. Instead of adapting to change and seizing opportunities to strengthen market position, many businesses are committing one critical error—slashing marketing budgets.
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Corporate Communications: All About Delivering Value   Water Quality Products June 2005   “Andy” Marken
Common sense says that for programs to be successful they must be founded on business objectives, not “PR” objectives.
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Good Year For a Merger?   Water Quality Products March 2005   By G.A. “Andy” Marken
Nothing focuses the mind better than the constant sight of a competitor who wants to wipe you off the map.
—Wayne Calloway
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Keys to Success at Shows - Planning, Preparation, Patience   Water Quality Products March 2005
You and hundreds of thousands manufacturers, dealers, corporate buyers and interested bystanders will converge to buy, sell or just see what’s new.
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Recession Spending   Water Quality Products February 2005   By G.A. “Andy” Marken
All too often, management not only looks at advertising as an expense, but also as something that is carried out with the sole purpose of immediate sales.
The Art of Building Trust & Rapport   Water Quality Products January 2005   By Darren Rabie
Building trust and credibility with your audience requires four elements.
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Industry Forecast   Water Quality Products January 2005   By Jeff Roseman, Joseph K. Doss, Dr. Alan Leff, Peter Censky and Tom Bruursema
To assist you in the preparation for a new and successful business year, Water Quality Products asked various industry professionals to share their outlooks for 2005.
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Forget Your Title and Focus on the Job   Water Quality Products December 2004   By G.A. "Andy" Marken
“Selling is cool. Selling is fun. Selling is good for your company’s long-term success and profitability. It is as true for engineering, accounting, legal, product planning, marketing, accounting, manufacturing and public relations as it is for the sales department.”
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Low-Cost Steps to Keep Employees from Job Hunting   Water Quality Products October 2004   By Andy Marker
There is no longer a stigma attached to people who have had three or four job changes in the last few years. That is good news for people who want to “shop.” It is bad news for companies.
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Getting the Most from Trade Shows   Water Quality Products August 2004   By G.A. “Andy” Marken
…How to make certain you are getting maximum return on your investment and minimize wasted time and money at trade shows.
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‘No More Playing by the Rules’   Water Quality Products May 2004   By Wendi Hope Bishop, WQP Staff
As large companies continue acquiring smaller companies in the water treatment industry, smaller companies emerge and continue to grow this industry and provide dealers with options
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Establishing Trust   Water Quality Products April 2004   By G.A. “Andy” Marken
Make a huge deposit in your organization’s trust bank; read Trust or Consequences.
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Corporate Image   Water Quality Products March 2004   G.A. "Andy" Marken
Building a positive corporate image requires skillful long-term planning. Management cannot limit its focus to the next few weeks or months. Plans to ensure a positive corporate image should create an impression that will last for years.
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The Business Plan   Water Quality Products December 2003   G.A. "Andy" Marken
The sad truth is that the majority of the integration and reseller business plans presented are not just badly written, but very badly written, making the evaluation all the more difficult. Some experts believe this is because most of the new ventures are started either by engineers or salespeople with great ideas, rather than business people who know how to present ideas and make them happen. But that doesn't have to be the case.
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The Top 10 Things Messing Up Your Business   Water Quality Products December 2003   Carl Davidson
I have listed the top 10 things we do to mess up our business. Take a look and see how many of them are hurting your business. Improving your business starts with seeing the problem and making a commitment to change these top 10--one at a time.
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More Than Money   Water Quality Products November 2003   G.A. "Andy" Marken
If you want to improve results and morale throughout the organization, here are some tips on ensuring your employee incentive program meets your goals.
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Equipment Leasing   Water Quality Products October 2003   Barry Siedell, Norland International, Inc.
Leasing makes possible a pay-as-you-go option for companies needing to add full-line bottling systems.
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Opportunities Bring Cash   Water Quality Products August 2003   Wendi Hope King
As many of us wonder when the economy will make its massive turn around, others of us feel that maybe this will be as favorable as it gets for a long time. We must make the best of it. To assist you, we offer our Annual Buyer's Guide complete with supplier and product listings, a product/service guide and an index of associations and government entities that may help advance you even further down the road to prosperity.
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Lead Generation   Water Quality Products August 2003   Carl Davidson, Sales & Management Solutions
Having enough leads allows you to attract and keep great salespeople. Nothing increases recruiting results like being able to say, "We provide the leads and appointments." It also increases production. Dealers who provide leads average twice the sales per salesperson as those who do not. The best thing you can do for your company is to lock yourself in a private room for a few hours and plan your marketing plan for the next 12 months. If you decide to do this exercise, here are a few areas you might consider.
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Who's Really Running Your Dealership?   Water Quality Products July 2003   Carl Davidson
The most profitable things you can do for your company are recruiting, training and managing great salespeople.
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Avoiding Consumer Complaints   Water Quality Products June 2003   G.A. "Andy" Marken
It's precisely at times like these that companies must be especially concerned about guarding and strengthening their customer relationships in the areas of product and service reliability to preserve the integrity of their operation. Consider taking a day to gather information on how your organization actually is operating from the standpoint of consumer protection.
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Corporate Identity   Water Quality Products May 2003   Walt Denny
Every company--both large and small--needs to create a strong corporate identity that synthesizes the right visual elements and words to make a lasting impression and build brand recognition over time. Most importantly, the corporate logo and tagline must be thoughtfully crafted to convey the company's positioning, desired image and central values, while utilizing a very limited amount of space and words
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Developing Your Distillation Business   Water Quality Products May 2003   Daniel Harbeck, Get Distilled
Daniel Harbeck, the operations manager for Get Distilled, a Durastill distributor that sells steam-distilled water, machines and accessories in Mukilteo, Wash., shares his story on how he became involved in the water treatment industry and how he uses his time to educate consumers.
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Top 10 Signs Your Sales Career is Dying   Water Quality Products May 2003   Carl Davidson
Here are the top 10 signs I have noticed over the years that are warnings your productivity as a salesperson is waning. I put them before you, not to be critical, but in the hope that recognizing the early warning signs may help you stay on top of your game for years to come.
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Direct-Mail Money Makers   Water Quality Products May 2003   G.A. "Andy" Marken
Do not think direct mail is beneath you and the crass discussion of doing mailings profitably is not something you have to worry about. Whether you want to admit it or not, you do mailings--"snail" mail releases, e-mail releases, product catalogs, special promotions, product roll-out editorial/analyst packages, event media announcements/invitations, employee/legislative educational/ informational packages--and management expects you to deliver a return on investment on those mailings.
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Junk or Gems?   Water Quality Products April 2003   Brad Linden, Xpedite
Marketers and sales professionals need to learn how to make their point quickly and effectively, without alienating their recipients. Following are some quick tips to ensure that your mass e-mail communications will be received well.
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Prospecting for Salespeople and Owners   Water Quality Products April 2003   Carl Davidson
Prospecting is quite important to your career if you are in sales and to the company if you are in management. Often we get proficient at things we do not initially like if it is important. The following is a snapshot at just how important prospecting is.
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Enhancing Your Leadership Skills   Water Quality Products April 2003   G.A. "Andy" Marken
In these days of consolidation, downsizing and mergers and acquisitions, you need to be viewed as a person whose leadership qualities transcend your present firm and gives you value in the marketplace.
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Focus on Organization, Practices and Technology Paying Off for Tampa   Water Engineering & Management April 2003   Barb Luck
By focusing on people, practices and technology, the Tampa Department of Sanitary Sewers plant has achieved significant progress toward meeting its goal of becoming a world-class competitive organization. In order to facilitate people skills, a significant training and certification program was developed. Practices were evaluated and modified to support more flexible and productive employees. Technology was assessed with an eye toward achieving the best practices by using appropriate supporting technologies.
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Feeling Lucky? The Truth About 1099 Contractors   Water Quality Products March 2003   Carl Davidson
I am surprised at seminars when people tell me they hire their salespeople as 1099 independent contractors. We do not recommend this for business and tax reasons. This article discusses why we believe you are at a disadvantage using this method of remuneration.
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A Solid Future for POU Water Purification   Water Quality Products March 2003   Glenn Land, Aduk, Inc.
Point-of-use (POU) water purification has a solid future. The relatively new POU industry will have to shoulder tremendous responsibility. Serious issues of water quality as well as quantity are apparent. The right of every human to water must be proactively protected if an acceptable quality of life for future generations is to be reasonably assured. This will not happen until it becomes a high priority political issue.
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Mold Coverage   Water Quality Products February 2003   Arizona Water Quality Association
The following are program notes of the insurance panel presented at the Arizona Water Quality Association October 2002 program, reprinted with permission from the AZWQA. As stated at the Arizona Water Quality Association meeting in October 2002 by Sean Gillespie, claims manager at Allied Insurance, mold is becoming the "new asbestos" to insurance companies. More and more, mold is resulting in damage claims.
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Tradeshow Advertising for Exhibitors   Water Quality Products February 2003   G.A. "Andy" Marken
An August cover story in BusinessWeek points out that people who starve their brands now will be paying for it in the future. At the same time both allbusiness.com and about.com, two business information sites, point out that going to a trade show without preshow promotion is a waste of time ... and money.
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If Times Are Good ... Promote; If Times Are Bad ... Promote Harder   Water Quality Products January 2003   G.A. "Andy" Marken
Today, there is a volume of data which indicates that during recessions or other "difficult" times, the firms that trim their advertising budgets suffer--and suffer hardest.
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The New Communications Challenges for Business   Water Quality Products December 2002   G.A. "Andy" Marken
there has been an increased demand for responsible and responsive management. Answering this call is a new breed of senior managers who will be challenged by all of the organizations' stakeholders. They, in turn, will challenge the total spectrum of an organizations' communications capabilities--internally and externally.
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New Directions in the Activated Carbon Industry   Water Quality Products December 2002   Henry Nowicki, Ph.D., Mick Greenbank, Ph.D., and Barbara Sherman, PACS, Inc.
In the last two decades, the price of activated carbon (AC) has fallen 75 percent. Many lower cost varieties have sufficient quality to be useful in many applications. The price reduction, along with maintaining reasonable quality, has created changes in the industry. This article describes how those potentially influence the direction of the industry.
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Launching a New Product   Water Quality Products December 2002   Walt Denny
Bottled water is second only to soft drinks in volume sold. In a market that appears saturated with so many bottled water brands all promising similar benefits, how do companies keep making a splash with new products? It isn't rocket science, but how and when you launch a new product is key. It's one of the most effective ways of capturing the media's Attention--and if done right, it can be a company's ticket to success.
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Bottled Water Partnerships Are Abundant   Water Quality Products December 2002
Opportunities are everywhere for bottled water companies keeping an eye open. Although many large beverage companies are getting the "big" deals, smaller and mid-size companies should take note. Smaller companies can learn lessons from these beverage giants and find opportunity where others may not see it.
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Eight Ways to Build Employee Commitment   Water Quality Products November 2002   Adrian Gostick
Creating a fairy-tale work environment begins with recognition. Your employees need it more than money, perks or titles. Here are eight tips regarding recognition. Remember these, and your employees may just start whistling while they work.
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Old Dog, New Tricks: How Measurement Turned a Company Around   Water Engineering & Management November 2002   Bill Swichtenberg
In the mid-1990s one of the oldest names in the water/wastewater business was in turmoil. Faced with a move to a new location, a new outsourced manufacturing process, two union formation attempts, poor documentation, missed orders and generally unhappy customers, USFilter Wallace & Tiernan Products was on its last breath.
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Full of Promise   Water Quality Products October 2002   Contributed by Zenith International
East Europeans drank almost 10 percent more soft drinks in 2001, pushing consumption past the 20,000 million liter mark for the first time, according to the 2002 East Europe Soft Drinks report from Zenith International. Volumes have jumped 36 percent since 1997, despite the economic troubles of the late 1990s.
Conflict Resolution--Dealing with Hostile Audiences   Water Engineering & Management September 2002   Anthony J. Sadar, M.S.
In order to help speakers cope and succeed in such challenging settings, the following general guidelines for effective public speaking are offered.
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CEO Still Determines Communications   Water Quality Products September 2002   G.A. "Andy" Marken
Public relations and communications practitioners can't supplant the CEO's fundamental ethical standards. But they will have to assume added responsibility of building and managing the company's and management's credibility and reputation by ensuring clear communications internally as well as externally to customers, partners and shareholders.
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Where Is Your Operation Headed Next?   Water Quality Products July 2002   G.A. “Andy” Marken, Marken Communications, Inc.
Regardless of whether you are trying to determine where you are going tomorrow with your present company emphasis, or planning to enter prospective new areas, a strategy plan is necessary. Such a plan helps ensure that everyone in the organization is in agreement as to the posture and direction of the company. Equally important is the fact that your financial backers know where you are going and have the level of confidence necessary to support you in the effort. Putting the information down on paper is far from fun, but the rewards are well worth the effort.
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Workplace Injury Causes and Costs   Water Quality Products June 2002   Liberty Mutual Group
The 10 leading causes of disabling workplace injuries account for 86 percent of the estimated $40 billion in wage and medical payments made to workers injured on the job in 1999, the last year for which data are available, according to the second annual Liberty Mutual Workplace Safety Index by Liberty Mutual Group.
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Recipe to Outside Sales Success   Water Quality Products June 2002   Jason B. Schell and Peter Strain, Water Depot University
There are 10 ingredients to a successful sales team. Read the following 10 items to see if your sales force measures up.
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Cold or Gold?   Water Quality Products June 2002   By Carl Davidson
Remember that opportunity is calling your company every day. Take a moment to ask who is answering and are they turning those calls into cold or gold?
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Hedging Your Hiring Bets   Water Quality Products May 2002   Carl Davidson
Whom you hire is an important decision. The right candidate will bring sales and profits to your company. The wrong one can mean serious losses and lawsuits. On average, you invest $20,000 in potential profit, training and payroll in each new candidate. Here are some tips from great sales managers as to how to make the right choice of whom to hire.
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Bottled Water Quality   Water Quality Products May 2002   Barbara L. Marteney and Kristin Safran, National Testing Laboratories
Due to growing concerns about environmental contamination from industry and the use of everyday products as well as fears of intentional tampering of water supplies, people are becoming more conscious of water quality. Letting your customers know that bottled water is regulated by the U.S. Food and Drug Administration (FDA) as a food product and that it is safe is an important part of your business.
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Advertising Boosts the Visibility, Appeal and Profit Potential of Companies, Products and Services   Water Quality Products May 2002   Walt Denny, Walt Denny, Inc.

For better or worse, advertising is an integral part of global cultures. You can find it everywhere—in print and broadcast media, airport terminals and city buses, sporting events, clothing and every aisle of every retail store. It also is becoming ubiquitous on the Internet, with advertisers scrambling to secure real-estate for banner ads on popular websites. Regardless of where you find it, advertising is a provocative medium with the power to make a product, service or company highly visible and appealing to consumers and businesses in today’s competitive commercial landscape.
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Are You Sold Enough to Sell?   Water Quality Products April 2002   Carl Davidson
The truth is that enthusiasm is what you need to sell but some of us are sorely lacking in this precious commodity ... and it’s no wonder. How can you stay up and enthusiastic enough to sell?
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Ten Low-Cost Steps to Keep Employees from Job Hunting   Water Quality Products April 2002   G.A. “Andy” Marken, Marken Communications, Inc
The primary motivation for individuals who are job hunting seldom is simply a bigger paycheck. There are low-cost efforts you can undertake to retain the people you want to keep.
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The Need For Marketing   Water Quality Products March 2002    Walt Denny
Starting and running a business without a marketing plan can be like trying to fly an airplane without radar—you might know what your destination is, but you haven’t a “road map” to get you there. Every company, whether it is established or still in the idea phase, needs a marketing plan that serves as an integral part of its overall business plan for company operations. A good marketing plan supports a company’s broader business goals by formulating a sound marketing strategy and an action plan (i.e., specific marketing activities such as web promotions, direct mail, etc.) that can carve a direct path to bolstered product sales, market share and long-term profitability and success.
Wasted Time, Money and Energy   Water Quality Products February 2002   G.A. “Andy” Marken, Marken Communications, Inc.
It’s too bad that so many water management and manufacturing firms waste so much money on public relations (PR) activities that have little or no impact on the press or, more importantly, on their prospective customers.
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Smart Management Through the Downturn   Water Quality Products January 2002   G.A. "Andy" Marken, Marken Communications, Inc.
Not since l990 have we seen a downturn in the economy as we have for the past five months. Most indicators point to only a mild improvement through the middle of this year. While the downturn?okay, recession?was tough in the early 1990s, you have to go back to the early 1980s to see one that had the global scale as the one we?re experiencing now.
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New Year Shows Promise   Water Quality Products January 2002   Wendi Hope King
Now is the time to make our new year?s resolutions. How can we make some informed resolutions for our businesses? Why, by listening to the people in the trenches?to industry members themselves.
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Only Time Will Tell   Water Quality Products January 2002   Multiple Authors
The unprecedented events of Sept. 11 and the recession that began hitting our nation at the beginning of 2001 created havoc in the business world. The water industry was no exception; it also saw its share of fluctuation. With such an unpredictable economy, we move into 2002. WQP asked industry professionals nationwide to comment on what the water industry may see in the upcoming year. Although these professionals share their outlooks for next year, only time will tell what lies ahead.
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The Right Time for Bottled Water, POU   Water Quality Products December 2001   Wendi Hope King
Although in October, the IBWA had seen only a slight increase in sales overall since the attacks, individual companies have reported increased sales since Sept. 11. This partly is due to bottled water being named as one of the must-have items in case of further terrorism.
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Beyond the Hype of CRM   Water Quality Products December 2001   Lorraine Keating, Prism Visual Software
For water treatment companies, automated Customer Relationship Management (CRM) software is a necessity for becoming a successful, well-organized and customer satisfying business. CRM software integrates daily business routines inside the office and on the road and takes care of repetitive and organizational tasks reliably and consistently. So look for the right CRM software product to get beyond the CRM hype into the down-to-earth improvement of your daily operational challenges.
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Thinking Outside the Box   Water Quality Products December 2001   Carl Davidson
This article is a salute to those who think outside the box and an invitation to us all to try the unusual and unique to see if it helps us differentiate our company in the marketplace.
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Promoting Your Headline News   Water Quality Products December 2001   G.A. "Andy" Marken, Marken Communications, Inc,
Properly writing news releases and submitting them according to an editor’s needs will help get you published and will enhance your business, large or small.
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Winning Websites   Water Quality Products November 2001   By Walt Denny, Walt Denny, Inc.
If optimally designed, your website can be a powerful customer magnet or, if it is not, a sure-fire customer repellent.
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Small Town Finds Big Technology Affordable   Water Engineering & Management November 2001   By Mary Turner
Rapid changes in technology make it vital for small utilities such as Wrightstown to update their systems. IPMC software components make it easy to update, integrate and expan