Plastic Parts
Water Quality Products
March 2008
By WQP Editorial Staff
How custom-designed plastic parts for water-treatment applications can help your business
PDF Version
From Good to Great
Water Quality Products
October 2007
By Bryan Trilli
Technology that helps you work on your business, not in it
Never a Dull Moment
Water Quality Products
September 2007
By Stephanie Harris
From the auto industry to water quality, one dealer finds fulfillment as a water treatment professional
PDF Version
Are you Semiretired
Water Quality Products
September 2007
By Carl Davidson & Ric Harry
How to tell if you’re retired before you actually retire
PDF Version
Meeting an Overriding Need
Bottled Water Market
August 2007
By Henry R. Hidell, III
Finding safety and balance in municipal and bottled water around the world
Viewpoints
Water Quality Products
July 2007
By Water Quality Products
Water Quality Products asked the Florida Water Quality Association (FWQA) to discuss the benefits of attending regional water quality tradeshows. The answers were provided by FWQA President-elect Cindy Gresham and current FWQA President Ted Dyer, each looking at the issue from two different perspectives—manufacturer and dealer.
PDF Version
The Cost of Lost Sales
Water Quality Products
June 2007
By Joe Helstrom
Secondary financing can help turn losses into profits
You Do the Math
Water Quality Products
May 2007
By Dan Cammack
Building more value into your company
GE Branches Out
Water Quality Products
April 2007
By Water Quality Products
Water Quality Products asked Tom Leunig, marketing programs manager at GE Infrastructure’s Household Water Group to discuss GE’s new financing and training programs and the feedback he has received from dealers.
From the Road
Water Quality Products
February 2007
Various
Jeff Roseman, CWS VI, owner of Aqua Ion Plus+ Technologies and member of the Editorial Advisory Board of Water Quality Products recently started driving a truck because business has been slow. On the road, Roseman has had the chance to see what is going on around the country and in different markets, and explore new opportunities that can expand his water treatment business. Water Quality Products asked Roseman to share his experiences and some of the new opportunities he sees for water dealers across the country.
Selling Outside the Box
Water Quality Products
January 2007
By Carl Davidson & Ric Harry
How to implement off-the-wall lead generation techniques
Higher Carbon Prices Darken the Horizon
Water Quality Products
January 2007
Various
Water Quality Products invited Derek Rowley, product manager for Pentair Filtration, to comment on the carbon anti-dumping issue as it relates to Pentair Water and the water treatment industry as a whole.
Markets, Trends & Issues in 2007
Water Quality Products
January 2007
Compiled by Neda Simeonova
Industry professionals share their outlooks on the state of the water treatment and bottled water industries
Company Image
WQPmag.com
January-December 2007
G.A. "Andy" Marken
We all have one, but few work to protect, project it
“Green” for Growth
WQPmag.com
January-December 2007
Caitlin Cunningham
Dealer emphasizes energy efficiency to offset lead generation challenges, negative bottled water press
Facing a Downturn
Water Quality Products
December 2006
Carl Davidson & Ric Harry
How will changes in the economy affect your dealership?
The Role of Financing
Water Quality Products
December 2006
WQP asked Andrea Swiney, marketing manager for Aqua Finance, Inc., to discuss the benefits of a financing program vs. consumer credit cards for water dealers.
Across Borders
Water Quality Products
September 2006
Thomas P. Palkon
WQA expands internationally, develops individual task groups throughout the world
Just a Click of the Mouse Away
Water Quality Products
August 2006
Neda Simeonova
What dealers are saying about WQA’s Find a Water Professional online feature
Going Public
Water Quality Products
August 2006
By James Sbrolla
The water industry takes advantage of the Capital Pool Company program
Cutting through the Noise
Water Quality Products
July 2006
By Amy Osgood
Utilizing creative marketing techniques to promote your brand, products
Seminars—Tell More to Sell More
Water Quality Products
May 2006
By G.A. ‘Andy’ Marken
When properly planned, developed and carried out, seminars can bring prospects to you
Buy Now, Pay Later
Water Quality Products
March 2006
By Tim Droogsma
Flexible financing options help water dealers grow their businesses
Web-Based Support
Water Quality Products
March 2006
By G.A. ‘Andy’ Marken
Focus on what you have, not what you want
Fear Factor
Water Quality Products
November 2005
Richard Tanner
Living up to Your Title
Water Quality Products
November 2005
If you were charged in a court of law with being a water equipment dealer, sales manager or a salesperson, would there be enough evidence to convict you? In other words, do your actions show that you are performing the job title you have acquired?
PR—Getting It Right
Water Quality Products
August 2005
By G.A. "Andy" Marken
Remember, good public relations is not a part-time activity. Total communication affects everything, from the highest policy decisions to the way people are greeted at your door.
Adopt Darwinian Marketing in a Soft Economy
Water Quality Products
July 2005
Kelly Howard
The economy is soft. Capital budgets are shrinking. Projections for growth remain conservative. Instead of adapting to change and seizing opportunities to strengthen market position, many businesses are committing one critical error—slashing marketing budgets.
PDF Version
Good Year For a Merger?
Water Quality Products
March 2005
By G.A. “Andy” Marken
Nothing focuses the mind better than the constant sight of a competitor
who wants to wipe you off the map.
—Wayne Calloway
PDF Version
Recession Spending
Water Quality Products
February 2005
By G.A. “Andy” Marken
All too often, management not only looks at advertising as an expense, but also as something that is carried out with the sole purpose of immediate sales.
Industry Forecast
Water Quality Products
January 2005
By Jeff Roseman, Joseph K. Doss, Dr. Alan Leff, Peter Censky and Tom Bruursema
To assist you in the preparation for a new and successful business year, Water Quality Products asked various industry professionals to share their outlooks for 2005.
PDF Version
Forget Your Title and Focus on the Job
Water Quality Products
December 2004
By G.A. "Andy" Marken
“Selling is cool. Selling is fun. Selling is good for your company’s long-term success and profitability. It is as true for engineering, accounting, legal, product planning, marketing, accounting, manufacturing and public relations as it is for the
sales department.”
PDF Version
Low-Cost Steps to Keep Employees from Job Hunting
Water Quality Products
October 2004
By Andy Marker
There is no longer a stigma attached to people who have had three or four job changes in the last few years. That is good news for people who want to “shop.” It is bad news for companies.
PDF Version
Getting the Most from Trade Shows
Water Quality Products
August 2004
By G.A. “Andy” Marken
…How to make certain you are getting maximum return on your investment and minimize wasted time and money at trade shows.
PDF Version
‘No More Playing by the Rules’
Water Quality Products
May 2004
By Wendi Hope Bishop, WQP Staff
As large companies continue acquiring smaller companies in the water treatment industry, smaller companies emerge and continue to grow this industry and provide dealers with options
PDF Version
Establishing Trust
Water Quality Products
April 2004
By G.A. “Andy” Marken
Make a huge deposit in your organization’s trust bank; read Trust or Consequences.
PDF Version
Corporate Image
Water Quality Products
March 2004
G.A. "Andy" Marken
Building a positive corporate image requires skillful long-term planning. Management cannot limit its focus to the next few weeks or months. Plans to ensure a positive corporate image should create an impression that will last for years.
PDF Version
The Business Plan
Water Quality Products
December 2003
G.A. "Andy" Marken
The sad truth is that the majority of the integration and reseller business plans presented are not just badly written, but very badly written, making the evaluation all the more difficult. Some experts believe this is because most of the new ventures are started either by engineers or salespeople with great ideas, rather than business people who know how to present ideas and make them happen. But that doesn't have to be the case.
PDF Version
The Top 10 Things Messing Up Your Business
Water Quality Products
December 2003
Carl Davidson
I have listed the top 10 things we do to mess up our business. Take a look and see how many of them are hurting your business. Improving your business starts with seeing the problem and making a commitment to change these top 10--one at a time.
PDF Version
More Than Money
Water Quality Products
November 2003
G.A. "Andy" Marken
If you want to improve results and morale throughout the organization, here are some tips on ensuring your employee incentive program meets your goals.
PDF Version
Equipment Leasing
Water Quality Products
October 2003
Barry Siedell, Norland International, Inc.
Leasing makes possible a pay-as-you-go option for companies needing to add full-line bottling systems.
PDF Version
Opportunities Bring Cash
Water Quality Products
August 2003
Wendi Hope King
As many of us wonder when the economy will make its massive turn around, others of us feel that maybe this will be as favorable as it gets for a long time. We must make the best of it. To assist you, we offer our Annual Buyer's Guide complete with supplier and product listings, a product/service guide and an index of associations and government entities that may help advance you even further down the road to prosperity.
PDF Version
Lead Generation
Water Quality Products
August 2003
Carl Davidson, Sales & Management Solutions
Having enough leads allows you to attract and keep great salespeople. Nothing increases recruiting results like being able to say, "We provide the leads and appointments." It also increases production. Dealers who provide leads average twice the sales per salesperson as those who do not. The best thing you can do for your company is to lock yourself in a private room for a few hours and plan your marketing plan for the next 12 months. If you decide to do this exercise, here are a few areas you might consider.
PDF Version
Avoiding Consumer Complaints
Water Quality Products
June 2003
G.A. "Andy" Marken
It's precisely at times like these that companies must be especially concerned about guarding and strengthening their customer relationships in the areas of product and service reliability to preserve the integrity of their operation. Consider taking a day to gather information on how your organization actually is operating from the standpoint of consumer protection.
PDF Version
Corporate Identity
Water Quality Products
May 2003
Walt Denny
Every company--both large and small--needs to create a strong corporate identity that synthesizes the right visual elements and words to make a lasting impression and build brand recognition over time. Most importantly, the corporate logo and tagline must be thoughtfully crafted to convey the company's positioning, desired image and central values, while utilizing a very limited amount of space and words
PDF Version
Developing Your Distillation Business
Water Quality Products
May 2003
Daniel Harbeck, Get Distilled
Daniel Harbeck, the operations manager for Get Distilled, a Durastill distributor that sells steam-distilled water, machines and accessories in Mukilteo, Wash., shares his story on how he became involved in the water treatment industry and how he uses his time to educate consumers.
PDF Version
Top 10 Signs Your Sales Career is Dying
Water Quality Products
May 2003
Carl Davidson
Here are the top 10 signs I have noticed over the years that are warnings your productivity as a salesperson is waning. I put them before you, not to be critical, but in the hope that recognizing the early warning signs may help you stay on top of your game for years to come.
PDF Version
Direct-Mail Money Makers
Water Quality Products
May 2003
G.A. "Andy" Marken
Do not think direct mail is beneath you and the crass discussion of doing mailings profitably is not something you have to worry about. Whether you want to admit it or not, you do mailings--"snail" mail releases, e-mail releases, product catalogs, special promotions, product roll-out editorial/analyst packages, event media announcements/invitations, employee/legislative educational/ informational packages--and management expects you to deliver a return on investment on those mailings.
PDF Version
Junk or Gems?
Water Quality Products
April 2003
Brad Linden, Xpedite
Marketers and sales professionals need to learn how to make their point quickly and effectively, without alienating their recipients. Following are some quick tips to ensure that your mass e-mail communications will be received well.
PDF Version
Prospecting for Salespeople and Owners
Water Quality Products
April 2003
Carl Davidson
Prospecting is quite important to your career if you are in sales and to the company if you are in management. Often we get proficient at things we do not initially like if it is important. The following is a snapshot at just how important prospecting is.
PDF Version
Enhancing Your Leadership Skills
Water Quality Products
April 2003
G.A. "Andy" Marken
In these days of consolidation, downsizing and mergers and acquisitions, you need to be viewed as a person whose leadership qualities transcend your present firm and gives you value in the marketplace.
PDF Version
Focus on Organization, Practices and Technology Paying Off for Tampa
Water Engineering & Management
April 2003
Barb Luck
By focusing on people, practices and technology, the Tampa Department of Sanitary Sewers plant has achieved significant progress toward meeting its goal of becoming a world-class competitive organization. In order to facilitate people skills, a significant training and certification program was developed. Practices were evaluated and modified to support more flexible and productive employees. Technology was assessed with an eye toward achieving the best practices by using appropriate supporting technologies.
PDF Version
Feeling Lucky? The Truth About 1099 Contractors
Water Quality Products
March 2003
Carl Davidson
I am surprised at seminars when people tell me they hire their salespeople as 1099 independent contractors. We do not recommend this for business and tax reasons. This article discusses why we believe you are at a disadvantage using this method of remuneration.
PDF Version
A Solid Future for POU Water Purification
Water Quality Products
March 2003
Glenn Land, Aduk, Inc.
Point-of-use (POU) water purification has a solid future. The relatively new POU industry will have to shoulder tremendous responsibility. Serious issues of water quality as well as quantity are apparent. The right of every human to water must be proactively protected if an acceptable quality of life for future generations is to be reasonably assured. This will not happen until it becomes a high priority political issue.
PDF Version
Mold Coverage
Water Quality Products
February 2003
Arizona Water Quality Association
The following are program notes of the insurance panel presented at the Arizona Water Quality Association October 2002 program, reprinted with permission from the AZWQA.
As stated at the Arizona Water Quality Association meeting in October 2002 by
Sean Gillespie, claims manager at Allied Insurance, mold is becoming the "new asbestos" to insurance companies. More and more, mold is resulting in damage claims.
PDF Version
Tradeshow Advertising for Exhibitors
Water Quality Products
February 2003
G.A. "Andy" Marken
An August cover story in BusinessWeek points out that people who starve their brands now will be paying for it in the future. At the same time both allbusiness.com and about.com, two business information sites, point out that going to a trade show without preshow promotion is a waste of time ... and money.
PDF Version
The New Communications Challenges for Business
Water Quality Products
December 2002
G.A. "Andy" Marken
there has been an increased demand for responsible and responsive management.
Answering this call is a new breed of senior managers who will be challenged by all of the organizations' stakeholders. They, in turn, will challenge the total spectrum of an organizations' communications capabilities--internally and externally.
PDF Version
New Directions in the Activated Carbon Industry
Water Quality Products
December 2002
Henry Nowicki, Ph.D., Mick Greenbank, Ph.D., and Barbara Sherman, PACS, Inc.
In the last two decades, the price of activated carbon (AC) has fallen 75 percent. Many lower cost varieties have sufficient quality to be useful in many applications. The price reduction, along with maintaining reasonable quality, has created changes in the industry. This article describes how those potentially influence the direction of the industry.
PDF Version
Launching a New Product
Water Quality Products
December 2002
Walt Denny
Bottled water is second only to soft drinks in volume sold. In a market that appears saturated with so many bottled water brands all promising similar benefits, how do companies keep making a splash with new products? It isn't rocket science, but how and when you launch a new product is key. It's one of the most effective ways of capturing the media's Attention--and if done right, it can be a company's ticket to success.
PDF Version
Bottled Water Partnerships Are Abundant
Water Quality Products
December 2002
Opportunities are everywhere for bottled water companies keeping an eye open.
Although many large beverage companies are getting the "big" deals, smaller and mid-size companies should take note. Smaller companies can learn lessons from these beverage giants and find opportunity where others may not see it.
PDF Version
Eight Ways to Build Employee Commitment
Water Quality Products
November 2002
Adrian Gostick
Creating a fairy-tale work environment begins with recognition. Your employees need it more than money, perks or titles. Here are eight tips regarding recognition. Remember these, and your employees may just start whistling while they work.
PDF Version
Old Dog, New Tricks: How Measurement Turned a Company Around
Water Engineering & Management
November 2002
Bill Swichtenberg
In the mid-1990s one of the oldest names in the water/wastewater business was in turmoil. Faced with a move to a new location, a new outsourced manufacturing process, two union formation attempts, poor documentation, missed orders and generally unhappy customers, USFilter Wallace & Tiernan Products was on its last breath.
PDF Version
Full of Promise
Water Quality Products
October 2002
Contributed by Zenith International
East Europeans drank almost 10 percent more soft drinks in 2001, pushing consumption past the 20,000 million liter mark for the first time, according to the 2002 East Europe Soft Drinks report from Zenith International. Volumes have jumped 36 percent since 1997, despite the economic troubles of the late 1990s.
CEO Still Determines Communications
Water Quality Products
September 2002
G.A. "Andy" Marken
Public relations and communications practitioners can't supplant the CEO's fundamental ethical standards. But they will have to assume added responsibility of building and managing the company's and management's credibility and reputation by ensuring clear communications internally as well as externally to customers, partners and shareholders.
PDF Version
Where Is Your Operation Headed Next?
Water Quality Products
July 2002
G.A. “Andy” Marken, Marken Communications, Inc.
Regardless of whether you are trying to determine where you are going tomorrow with your present company emphasis, or planning to enter prospective new areas, a strategy plan is necessary. Such a plan helps ensure that everyone in the organization is in agreement as to the posture and direction of the company. Equally important is the fact that your financial backers know where you are going and have the level of confidence necessary to support you in the effort. Putting the information down on paper is far from fun, but the rewards are well worth the effort.
PDF Version
Workplace Injury Causes and Costs
Water Quality Products
June 2002
Liberty Mutual Group
The 10 leading causes of disabling workplace injuries account for 86 percent of the estimated $40 billion in wage and medical payments made to workers injured on the job in 1999, the last year for which data are available, according to the second annual Liberty Mutual Workplace Safety Index by Liberty Mutual Group.
PDF Version
Recipe to Outside Sales Success
Water Quality Products
June 2002
Jason B. Schell and Peter Strain, Water Depot University
There are 10 ingredients to a successful sales team. Read the following 10 items to see if your sales force measures up.
PDF Version
Cold or Gold?
Water Quality Products
June 2002
By Carl Davidson
Remember that opportunity is calling your company every day. Take a moment to ask who is answering and are they turning those calls into cold or gold?
PDF Version
Hedging Your Hiring Bets
Water Quality Products
May 2002
Carl Davidson
Whom you hire is an important decision. The right candidate will bring sales and profits to your company. The wrong one can mean serious losses and lawsuits. On average, you invest $20,000 in potential profit, training and payroll in each new candidate. Here are some tips from great sales managers as to how to make the right choice of whom to hire.
PDF Version
Bottled Water Quality
Water Quality Products
May 2002
Barbara L. Marteney and Kristin Safran, National Testing Laboratories
Due to growing concerns about environmental contamination from industry and the use of everyday products as well as fears of intentional tampering of water supplies, people are becoming more conscious of water quality. Letting your customers know that bottled water is regulated by the U.S. Food and Drug Administration (FDA) as a food product and that it is safe is an important part of your business.
PDF Version
Advertising Boosts the Visibility, Appeal and Profit Potential of Companies, Products and Services
Water Quality Products
May 2002
Walt Denny, Walt Denny, Inc.
For better or worse, advertising is an integral part of global cultures. You can find it everywhere—in print and broadcast media, airport terminals and city buses, sporting events, clothing and every aisle of every retail store. It also is becoming ubiquitous on the Internet, with advertisers scrambling to secure real-estate for banner ads on popular websites. Regardless of where you find it, advertising is a provocative medium with the power to make a product, service or company highly visible and appealing to consumers and businesses in today’s competitive commercial landscape.
PDF Version
Are You Sold Enough to Sell?
Water Quality Products
April 2002
Carl Davidson
The truth is that enthusiasm is what you need to sell but some of us are sorely lacking in this precious commodity ... and it’s no wonder. How can you stay up and enthusiastic enough to sell?
PDF Version
Ten Low-Cost Steps to Keep Employees from Job Hunting
Water Quality Products
April 2002
G.A. “Andy” Marken, Marken Communications, Inc
The primary motivation for individuals who are job hunting seldom is simply a bigger paycheck. There are low-cost efforts you can undertake to retain the people you want to keep.
PDF Version
The Need For Marketing
Water Quality Products
March 2002
Walt Denny
Starting and running a business without a marketing plan can be like trying to fly an airplane without radar—you might know what your destination is, but you haven’t a “road map” to get you there. Every company, whether it is established or still in the idea phase, needs a marketing plan that serves as an integral part of its overall business plan for company operations. A good marketing plan supports a company’s broader business goals by formulating a sound marketing strategy and an action plan (i.e., specific marketing activities such as web promotions, direct mail, etc.) that can carve a direct path to bolstered product sales, market share and long-term profitability and success.
Wasted Time, Money and Energy
Water Quality Products
February 2002
G.A. “Andy” Marken, Marken Communications, Inc.
It’s too bad that so many water management and
manufacturing firms waste so much money on public relations (PR) activities
that have little or no impact on the press or, more importantly, on their
prospective customers.
PDF Version
Smart Management Through the Downturn
Water Quality Products
January 2002
G.A. "Andy" Marken, Marken Communications, Inc.
Not since l990 have we seen a downturn in the economy as we have for the past five months. Most indicators point to only a mild improvement through the middle of this year. While the downturn?okay, recession?was tough in the early 1990s, you have to go back to the early 1980s to see one that had the global scale as the one we?re experiencing now.
PDF Version
New Year Shows Promise
Water Quality Products
January 2002
Wendi Hope King
Now is the time to make our new year?s resolutions. How can we make some informed resolutions for our businesses? Why, by listening to the people in the trenches?to industry members themselves.
PDF Version
Only Time Will Tell
Water Quality Products
January 2002
Multiple Authors
The unprecedented events of Sept. 11 and the recession that began hitting our nation at the beginning of 2001 created havoc in the business world. The water industry was no exception; it also saw its share of fluctuation. With such an unpredictable economy, we move into 2002. WQP asked industry professionals nationwide to comment on what the water industry may see in the upcoming year. Although these professionals share their outlooks for next year, only time will tell what lies ahead.
PDF Version
The Right Time for Bottled Water, POU
Water Quality Products
December 2001
Wendi Hope King
Although in October, the IBWA had seen only a slight increase in sales overall since the attacks, individual companies have reported increased sales since Sept. 11. This partly is due to bottled water being named as one of the must-have items in case of further terrorism.
PDF Version
Beyond the Hype of CRM
Water Quality Products
December 2001
Lorraine Keating, Prism Visual Software
For water treatment companies, automated Customer Relationship Management (CRM) software is a necessity for becoming a successful, well-organized and customer satisfying business. CRM software integrates daily business routines inside the office and on the road and takes care of repetitive and organizational tasks reliably and consistently. So look for the right CRM software product to get beyond the CRM hype into the down-to-earth improvement of your daily operational challenges.
PDF Version
Thinking Outside the Box
Water Quality Products
December 2001
Carl Davidson
This article is a salute to those who think outside the box and an invitation to us all to try the unusual and unique to see if it helps us differentiate our company in the marketplace.
PDF Version
Promoting Your Headline News
Water Quality Products
December 2001
G.A. "Andy" Marken, Marken Communications, Inc,
Properly writing news releases and submitting them according to an editors needs will help get you published and will enhance your business, large or small.
PDF Version
Winning Websites
Water Quality Products
November 2001
By Walt Denny, Walt Denny, Inc.
If optimally designed, your website can be a powerful customer magnet or, if it is not, a sure-fire customer repellent.
PDF Version
Small Town Finds Big Technology Affordable
Water Engineering & Management
November 2001
By Mary Turner
Rapid changes in technology make it vital for small utilities such as Wrightstown to update their systems. IPMC software components make it easy to update, integrate and expan |