Troubleshooting Bottled Water Complaints

Customer complaints are an unfortunate but unavoidable part of business. Bottled water complaints typically arise when a customer perceives an off taste, odor or appearance in the water.

About The Author: 

Barbara L. Marteney and Kristin M. Safran, of National Testing Laboratories, Ltd., specialize in consulting with bottled water companies regarding testing requirements. They maintain contacts with bottled water regulators, industry associations, and the FDA regarding regulatory changes and bottled water issues. They have authored numerous articles and given presentations regarding state, federal and international bottled water regulations.
Marteney and Safran can be reached by phone at 800-458-3330 or 440-449-2525. Marteney at extension 217 and Safran at extension 215. E-mail food-bev@watercheck.com

Activation Date: 
October 12, 2001
Files: 
Legacy
Legacy ID: 
12695

Testing Bottled Water

One of the most important (and sometimes the most complex) area of the bottled water business is compliance with federal, state and industry regulations. As the EPA continues to evaluate contaminants in drinking water for regulation under the Safe Drinking Water Act (SDWA), the FDA must review these regulations for their suitability for bottled water.

Deck: 

Continually Evolving Regulations for D/DBPs

About The Author: 

Barbara L. Marteney and Kristin M. Safran of National Testing Laboratories, Ltd. specialize in consulting with bottled water companies regarding testing requirements. They maintain contacts with bottled water regulators, industry associations and the FDA regarding regulatory changes and bottled water issues. They have authored numerous articles and given presentations regarding state, federal and international bottled water regulations.

Marteney and Safran can be reached by phone at 800-458-3330 or 440-449-2525 (Marteney, ext. 217; Safran, ext. 215); food-bev@watercheck.com.

Activation Date: 
September 11, 2001
Issue Reference: 
Legacy
Legacy ID: 
12616

Water Bottles

The water cooler--the social epicenter of every office and in some countries the main water source in homes--now is showing up in other environments from restaurants to coffee shops, schools and hospitals.

Deck: 

Closing the Loop on Material Selection

About The Author: 

Douglas Hamilton is the Water Bottle Industry manager at GE Plastics.

Activation Date: 
June 11, 2001
Files: 
Legacy
Legacy ID: 
12396

Duty Calls For Local Awareness

Editorial: May 6—12 is National Drinking Water Week (NDWW). It is our duty and opportunity as water professionals to make this week work for us by incorporating local companies, expertise and even the Water Quality Association (WQA) into NDWW.

Activation Date: 
May 10, 2001
Issue Reference: 
Legacy
Legacy ID: 
12351

Association Index

The following lists a brief overview of various associations and how you can find out more about each of them.

Deck: 

Organizations on File to Meet Your Needs

Activation Date: 
February 14, 2001
Files: 
Legacy
Legacy ID: 
12017

The Drink of Choice

With the industry seizing great opportunities, is there any doubt that bottled water won’t continue to be a huge business in upcoming years?

Bottled water: The water drinker’s drink of choice. And lately, it has had stiff competition thanks to television and newspaper reports about the purity of tap water.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11859

Getting Started in the Bottled Water Business: Licensing and Labeling

This is the last of a series of three articles covering Bottled Water Testing, Source Development, and Licensing and Labeling.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11860

Getting Started in the Bottled Water Business: Source Water Development

This is the second in a series of three bottled water articles. The first article appeared in July; the last will run in October. Your natural spring, well or artesian well source already may be providing you with the "best water you’ve ever tasted" with little effort on your part. However, selling that same water for public consumption puts you under government scrutiny.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11827

Getting Started in the Bottled Water Business: Water Testing Requirements

This is the first in a series of three articles covering bottled water testing, source development and licensing and labeling.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11753

Water Vending is Here to Stay

Consumer concerns about drinking water contaminants and aesthetics partially explains the increased demands for alternatives to tap water such as bottled water or water from a vending machine. Media hype about contaminants and aggressive marketing by some bottled water companies also plays a role.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11648