Managing People: Your Most Difficult, Most Rewarding Task

To be an effective manager you must know yourself by examining your motivation for working and wanting to own or run a business. Unless you feel people can be enhanced, developed and "grown," you will undoubtedly be unhappy and unproductive, and more importantly, you will be counterproductive to those you manage.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11513

What Customer Service Means for You

Many of us talk about how we make customers our number-one priority. But surprisingly, this area is sometimes cast aside, lacking the necessary effort or without solid direction.

Repeat Business

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11515

An Interesting Twist on Sales Compensation

A few weeks ago, a client was interested in changing his company’s remuneration plan. We came up with a pay plan that could give a company important advantages.

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11458

Rentals vs. Sales: Who Decides?

If you want to get all the sales you can get, there is only one person who can decide if it should be a sales or a rental, and that person is the customer.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11434

Bill Processing Simplified by the Internet

Sending and paying bills online can reduce paper waste and save a significant amount of money for the billing company.

Sending and paying utility bills is never fun, but the process might be getting a little easier for all parties involved, thanks to an Internet bill delivery and payment system developed by MSFDC, a joint venture between Microsoft Corp. and First Data Corp. Currently, some of the largest billers and bill processors in the country are participating in a pilot program that will allow their customers to receive and pay customized bills over the Internet.

Deck: 

Billing & payment

About The Author: 

Kara Wipf is an editorial correspondent with Scranton Gillette Communications.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11226

Accountability in the Family Business

People and money! That's the answer you're likely to get if you ask the typical family business owner to name the two biggest problems in running a successful operation.

About The Author: 

Edwin and Colette Hoover are nationally known consultants and speakers on family business management and relationship issues. For more information or to obtain a free subscription to Family Business Briefings, call 630/495-7600; fax 630-495-8901; or e-mail FamBzns@aol.com.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11137

Sustainable Development Study Yields Good News for Developers and the Environment

A Prince George's County, Maryland, study in sustainable development has yielded beneficial results for both developers and the environment including reduced construction cost, higher lot yield and cleaner water.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11080

Profit, Productivity and Today's Technology for the Water Filtration and Bottled Water Industries

All successful bottled water and water filtration business owners know that the integration of all operational phases of their business is crucial.

About The Author: 

Lorraine Keating is president and owner of PC Data Processing, Inc., headquartered in New York and Florida, with distributors throughout the United States and Canada. The company has been a software supplier to the water industry for over eight years and is the developer of Visual WaterMate. Visual WaterMate is integrated with Visual AccountMate, a product of AccountMate Software Systems in California, with a base of 80,000 users. Ms. Keating may be reached at 516-767-3158, email: pcdata@webcom.com.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11023

Sewer Infrastructure Management: New Concepts and Tools for Your Collector System

These are times of constant change and technology advancement. Improvements in computers, data communications and science and engineering affect every aspect of the way we live, work and survive. They have also influenced and changed the way many routine and specialty tasks are performed. However, until recently there has been one area in wastewater management that has seen very little change. This area is the way sewer systems are monitored and managed.

Deck: 

This article details the new automation systems that are being designed for sewer system monitoring and managing.

About The Author: 

Thomas J. Day is an electrical engineering specialist with the Treatment Headquarters Division of the Philadelphia Water Department.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
10999

Pulling the Plug on Corrosion

A deteriorating infrastructure is one of the biggest concerns for municipal wastewater systems. According to the EPA's 1992 Needs Survey Report to Congress, $46.8 billion is needed over the next two decades to rehabilitate and upgrade aging equipment at treatment plants, many of which were built or expanded in the late '70s and early '80s with the aid of federal grants. Particularly hard hit are smaller wastewater authorities.

Deck: 

Proper maintenance programs and advanced coatings have helped a New York resort town battle corrosion at their wastewater plant.

About The Author: 

Todd Hart is product manager at Sherwin-Williams, Industrial Marine Coatings Div., Cleveland, Ohio.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
10850