Cybersupport: The Key Reason for Web Presence

Putting customer service, customer support and technical documentation on a website is key in competing in the marketplace.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11713

Collaboration: Personal Power, Not Position Power, Part II

The following article is part two of a two-part series that began in the April issue. The most valuable asset a leader of any kind can have is the ability to determine the strengths and weaknesses of key people and leverage their talents and interests so they deliver results for the program and themselves.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11673

Water Resources Management in Grand Turk - Part 2

The first part of this article traced water resources development, its quality and the demand in Grand Turk. It appeared in the March issue.

Deck: 

Current Situations and Recommendations

About The Author: 

Dr. Fernando Pérez Monteagudo is a full professor of hydraulic engineering in the Center for Hydraulic Research of the Higher Polytechnic Institute, "José A. Echeverría," Havana, Cuba.

Eng. María Fernandez Miquel is a United Nations Volunteer working as the water engineer in the Public Works Department, Grand Turk, Turk and Caicos Islands.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11639

Collaboration: Personal Power, Not Position Power, Part I

In today’s virtual organizations people increasingly work in teams made up of people from different departments and, in many instances, with people who are outside of the company. The challenge is to gain the cooperation of individuals you have no control over.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11643

Fleet & Distribution Outsourcing

Should a water quality company consider distribution or fleet outsourcing? The question already has been answered. Companies in this field have been outsourcing fleet and distribution in some form or another since the industry began. In the fleet function, the tire service dealer, the body and paint shop and the electrical component rebuilder all are examples of outsourced fleet vendors. FedEx, UPS and Consolidated Freightways are core transportation service providers but, in fact, they also outsource many of the elements of their own transportation requirements.

About The Author: 

Ralph K.F. Stockmayer is the industry development manager for baking and snack foods at Penske Truck Leasing in Reading, Pa. He handles the coordination of the company’s sales efforts and unique product developments in these business sectors. He also is a certified transportation professional by the National Private Truck Council.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11647

Water Resources Management in Grand Turk - Part 1

The Turks and Caicos Islands (TCI) are located 575 miles southeast of Miami and 100 miles north of Hispaniola. The capital, Cockburn Town, is on Grand Turk Island. These islands are expected to experience a real estate and tourism boom1 and water will be a limiting factor in this expected development.

Deck: 

A preliminary assessment

About The Author: 

Dr. Fernando PÚrez Monteagudo is a full professor of hydraulic engineering in the Center for Hydraulic Research of the Higher Polytechnic Institute "JosÚ A. Echeverrâa," Havana, Cuba.

Marâa Fernandez Miquel is a United Nations Volunteer working as the water engineer in the public works department, Grand Turk, Turks and Caicos Islands.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11620

Business, Skills Training Are Never Ending

The rapid changes in technology are so prolific that it has forced us to become life-long learners. Rather than a rigidly structured process, learning is becoming a self-directed process.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11597

Managing People: Your Most Difficult, Most Rewarding Task, Part II

When you really understand yourself and your interrelationship with people who work with and for you, everyone can accomplish more. The following article is continued from the January issue.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11552

Renewing the Value of a Leader

Q&A. Following troubled times, Jim Cederna was called upon to help transform Calgon Carbon into the prosperous venture that it once was.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11564

Using Optimism to Make the Sale

Can optimism help you make an extra $10,000 to $20,000 a year? It can if professional optimism is practiced in all sales situations.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11566