The Crisis Counselor

Business trips give you an excellent chance to catch up on your reading since you’re isolated on a plane for two to three hours. So there was no better time to review Jeff Caponigro’s, The Crisis Counselor (Contemporary Books), a guide to managing business crises, than the round-trip flight from San Francisco to New York.

Deck: 

PR Book Proves Crisis Skills Should Top Management Priorities

About The Author: 

Andy Marken is president of Marken Communications, Inc. in Santa Clara, Calif. He may be reached at andy@markencom.com.

Activation Date: 
March 14, 2001
Files: 
Issue Reference: 
Legacy
Legacy ID: 
12208

Managing Discontinuous Change in the Water Industry: Part 2

Structure plays an important role in the pursuit of excellence in executing selected activities. In most industries there are three types of players: the Innovators, the Imitators and the Inheritors.

Deck: 

Management Strategies

About The Author: 

O. Mark Marcussen is a consultant with Saga Consulting, Fullerton, California. He worked and lived for nine years in the UK during and after the privatization of the water industry.

Activation Date: 
February 19, 2001
Legacy
Legacy ID: 
12164

Privatize Without a Contract

The manner in which your plant performs its function and operation as well as the physical appearance of the plant and personnel often are perceived differently by the public and administrative leaders of the community than by the operating personnel.

Deck: 

Management

About The Author: 

Don Renner is a former plant operator and author of the book Hands-On Water/Wastewater Equipment Maintenance as well as a member of Water Engineering & Management’s Editorial Advisory Board.

Activation Date: 
February 19, 2001
Legacy
Legacy ID: 
12166

We Ought to Be Committed

We ought to be committed. No, that isn’t a comment on our mental stability but rather a comment addressing the fact that we ought to be totally committed to success if we intend to achieve it. After all, our degree of success at selling or managing our business is what largely determines the material quality of our life.

Deck: 

We ought to be committed. No, that isn’t a comment on our mental stability but rather a comment addressing the fact that we ought to be totally committed to success if we intend to achieve it.

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800.941.0068; www.salesco.net.

Publication Date: 
February 14, 2001
Activation Date: 
February 14, 2001
Files: 
Legacy
Legacy ID: 
12018

Guest Editorial: Federal Grant Program Merits Support of Wastewater Industry

Federally mandated upgrades to wastewater collection systems and treatment plants that do not comply with clean water standards are placing a heavy financial burden on America's cities and counties.

About The Author: 

Lamont W. Curtis, P.E., DEE, is senior vice president with URS Corp.

Activation Date: 
January 16, 2001
Legacy
Legacy ID: 
11969

Managing Discontinuous Change in the Water Industry: Part 1

Managing during a pattern of change is one thing; dealing with
unforseen changes is another. This article provides observations
of how managers operate effectively in treacherous times.

Deck: 

Management Strategies

About The Author: 

O. Mark Marcussen is a consultant with Saga Consulting, Fullerton, California. He worked and lived for nine years in the UK during and after the privatization of the water industry.

Activation Date: 
January 16, 2001
Legacy
Legacy ID: 
11974

Who Wants to Be a Millionaire?

As the beginning of a new year rolls around, I think "Who wants to be a millionaire?" is an appropriate question to ask. Housing starts are down and many are predicting a slow-down in our industry. However, I think it’s a real opportunity to make money–even millions–if you want it enough. Is it a dream? Is it hype? Does anyone achieve it? Let’s take a look.

First the Facts

Deck: 

As the beginning of a new year rolls around, I think "Who wants to be a millionaire?" is an appropriate question to ask

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800.941.0068; www.salesco.net.

Publication Date: 
January 1, 2001
Activation Date: 
January 1, 2001
Files: 
Legacy
Legacy ID: 
11936

First Choice

Press releases are an important means of communication with a firm's many publics doesn't get the care and attention it deserves. In addition, poor, incomplete news releases and publicity practices insult a good editor's intelligence as well as do the firm more harm than good.

Deck: 

Why editors will select your news release over others

About The Author: 

G.A. "Andy" Marken is president of Marken Communications, Inc. in Santa Clara, Calif. He may be reached at marken@cerfnet.com.

Publication Date: 
January 1, 2001
Activation Date: 
January 1, 2001
Issue Reference: 
Legacy
Legacy ID: 
11926

Oh Yeah? Well, I Quit!

I was giving a seminar last week when one of the managers attending said, "You can’t tell people to work hard in this job market or they just quit." The other managers agreed.

It seemed like the whole room felt that because jobs are so plentiful, we just have to stop pushing our staff or they will walk down the street. Could it be true? Could low unemployment mean the end to staff management?

My mind went back to the "good old days" of the mid-70s. (Ah, the great days of scarce jobs where people would do anything to keep working.)

Deck: 

I was giving a seminar last week when one of the managers attending said, "You can’t tell people to work hard in this job market or they just quit." The other managers agreed.

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.

Publication Date: 
January 1, 2001
Activation Date: 
January 1, 2001
Issue Reference: 
Legacy
Legacy ID: 
11930

Who Are You Most Like?

We have observed that great salespeople spend a lot of time examining their attitudes and habits and selling themselves everyday on the ones that lead to success. Success requires recharging and selling yourself everyday. Look at the chart and see which column best describes you.

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800.941.0068; www.salesco.net.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11901
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