Business, Skills Training Are Never Ending

The rapid changes in technology are so prolific that it has forced us to become life-long learners. Rather than a rigidly structured process, learning is becoming a self-directed process.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11597

Managing People: Your Most Difficult, Most Rewarding Task, Part II

When you really understand yourself and your interrelationship with people who work with and for you, everyone can accomplish more. The following article is continued from the January issue.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11552

Renewing the Value of a Leader

Q&A. Following troubled times, Jim Cederna was called upon to help transform Calgon Carbon into the prosperous venture that it once was.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11564

Using Optimism to Make the Sale

Can optimism help you make an extra $10,000 to $20,000 a year? It can if professional optimism is practiced in all sales situations.

Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11566

Managing People: Your Most Difficult, Most Rewarding Task

To be an effective manager you must know yourself by examining your motivation for working and wanting to own or run a business. Unless you feel people can be enhanced, developed and "grown," you will undoubtedly be unhappy and unproductive, and more importantly, you will be counterproductive to those you manage.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11513

What Customer Service Means for You

Many of us talk about how we make customers our number-one priority. But surprisingly, this area is sometimes cast aside, lacking the necessary effort or without solid direction.

Repeat Business

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11515

An Interesting Twist on Sales Compensation

A few weeks ago, a client was interested in changing his company’s remuneration plan. We came up with a pay plan that could give a company important advantages.

About The Author: 

Carl Davidson is president of Sales & Management Solutions, which provides sales and management training designed exclusively for the water equipment industry. For more than 13 years, he has helped more than 1,400 companies in seven countries. For a free demonstration tape and catalog, contact the company at 800-941-0068; www.salesco.net.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11458

Rentals vs. Sales: Who Decides?

If you want to get all the sales you can get, there is only one person who can decide if it should be a sales or a rental, and that person is the customer.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11434

Bill Processing Simplified by the Internet

Sending and paying bills online can reduce paper waste and save a significant amount of money for the billing company.

Sending and paying utility bills is never fun, but the process might be getting a little easier for all parties involved, thanks to an Internet bill delivery and payment system developed by MSFDC, a joint venture between Microsoft Corp. and First Data Corp. Currently, some of the largest billers and bill processors in the country are participating in a pilot program that will allow their customers to receive and pay customized bills over the Internet.

Deck: 

Billing & payment

About The Author: 

Kara Wipf is an editorial correspondent with Scranton Gillette Communications.

Publication Date: 
December 28, 2000
Activation Date: 
December 28, 2000
Legacy
Legacy ID: 
11226

Accountability in the Family Business

People and money! That's the answer you're likely to get if you ask the typical family business owner to name the two biggest problems in running a successful operation.

About The Author: 

Edwin and Colette Hoover are nationally known consultants and speakers on family business management and relationship issues. For more information or to obtain a free subscription to Family Business Briefings, call 630/495-7600; fax 630-495-8901; or e-mail FamBzns@aol.com.

Activation Date: 
December 28, 2000
Issue Reference: 
Legacy
Legacy ID: 
11137