In my last article (“Focus on the Follow-Up,” February 2015), I was pretty direct about my opinions on why you should be scheduling and completing follow-up visits with your customers, but in case you missed it, I will sum it up: I think follow-ups should always be done, and I believe there are few, if any, legitimate reasons for not doing them.
Procedures & recommendations for follow-up visits with your customers
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Follow-ups: In my experience, hardly anyone does them — but that is precisely one of the biggest reasons that you should be doing them. No one else is, and your customers will be blown away. I personally believe that the follow-up should be considered the most important part of the sales process. You know you are better than your competition — but you need to demonstrate that to your customers. Maybe follow-ups are something you have heard that you should be doing, but you do not know how.
The positives of scheduling a follow-up visit with every customer
Rayborn will lead the sales team as the company expands into new markets around the country
WaterSignal, a provider of real-time water usage data transmitted wirelessly, announced the appointment of Sean Rayborn as sales and marketing manager. An award-winning professional, Rayborn will report directly to WaterSignal President John Lie-Nielsen.
The company raised 400% more than its $50,000 goal on Kickstarter
Startup company Fred Water announced that its Kickstarter campaign sold more stainless steel water bottles than any other company in crowdfunding history. Its flask-shaped water bottle, designed to fit in pockets so people can carry more water more often, gained support from crowd funders on Kickstarter from all around the world – 60 countries in total.
Twice a year, Miami will be a hub for water industry professionals throughout the Americas
Organizers of the Water Expo announced that it will now host two events each year after seeing the success of their 2013 and 2014 shows.
The spring show, planned for June 2 and 3, will focus on irrigation and groundwater. The fall show on Sept. 15 and 16 will be geared toward the water quality, water supply and wastewater fields.
Jim Donohoe brings 16 years of industry experience
Wisconsin-based water treatment system company Hellenbrand Inc. recently named Jim Donohoe as regional sales manager of the eastern U.S. region.
Donohoe will provide ongoing support to the company’s current dealer base and also focus on new business development. He has 16 years of industry experience, including sales, district management, regional management, multi-location business and sales management experience.
A growing demand for potable water in the Asia Pacific region will transform the region’s residential water treatment equipment market
A new market research report on the residential water treatment equipment market in the Asia Pacific region by TechNavio reveals an expected growth at a compound annual growth rate (CAGR) of 15.53 percent from 2014-2019.
AWWA CEO David LaFrance thanks water professionals nationwide for keeping water safe for drinking
Dec. 16, 2014, marked the 40th anniversary of the Safe Drinking Water Act (SDWA), which today includes regulations for more than 90 contaminants. American Water Works Assn. (AWWA) CEO David LaFrance issued the following statement to mark the occasion.
Heckman brings over 27 years of residential and commercial water treatment experience
HydroNovation announced that Terry Heckman has joined the company as their Western Regional Sales Manager. Heckman brings over 27 years of residential and commercial water treatment experience, having previously worked for Pentair Residential Filtration, GE Water & Process Technologies, Osmonics and Autotrol in similar capacities. He will use his extensive water background and industry channel partner contacts in commercializing the salt-free HydroDI water treatment technology to the residential and commercial markets.