Beyond the Hype of CRM

For water treatment companies, automated Customer Relationship Management (CRM) software is a necessity for becoming a successful, well-organized and customer satisfying business. CRM software integrates daily business routines inside the office and on the road and takes care of repetitive and organizational tasks reliably and consistently. So look for the right CRM software product to get beyond the CRM hype into the down-to-earth improvement of your daily operational challenges.

Deck: 

Customer Management Software for Water Treatment Companies

About The Author: 

Lorraine Keating is chief executive officer of Prism Visual Software, which has been developing software products for the product delivery and field service industries for more than 12 years. The equipment servicing software product "Visual ServiceMate" has serviced the water treatment industry as a desktop product for many years. Recently, Prism enhanced the product with palm pilots and wireless WAP functionality. Web-based CRM products "ServQuest" and "RoadQuest" have been awarded finalist status in Computer World?s award "Emerging Companies to Watch in 2002."

Activation Date: 
December 4, 2001
Files: 
Issue Reference: 
Legacy
Legacy ID: 
12807

AMR: An Asset Comes of Age

Automatic meter reading has helped water utilities and municipalities solve numerous challengesand significantly reduce expenses.

Deck: 

Meter Reading

About The Author: 

John Hengesh is vice president and general manager of the Water and Public Power Business Unit at Itron, Inc., in Spokane, Wash. He can be contacted at john.hengesh@itron.com

Activation Date: 
August 22, 2001
Legacy
Legacy ID: 
12548

Web-Based & Wireless Revolutions

The media predicts that virtually all work as we know it soon will be Web-based and wireless. With the proliferation of PDAs and cell phones, and with their continually decreasing costs, this statement is hard to refute. An article published in Software Technology magazine stated that to characterize this new technology as a "revolution" is an understatement. Rather it is a "cataclysmic change."

Deck: 

A "window of opportunity" for the water treatment service industry

About The Author: 

Lorraine Keating is president of Prism Visual Software. Prism Visual Software has been developing software products for the product delivery and field service industries for more than 12 years. Prism’s industry-specific products integrate with off-the-shelf accounting software from AccountMate Software Corp. The equipment servicing software products continually are enhanced to offer the industry the best of the current technology as it fits the industry’s needs. All of Prism’s products are Web-based, wireless and combine operations and financials.

Publication Date: 
May 10, 2001
Activation Date: 
May 10, 2001
Files: 
Company Reference: 
Issue Reference: 
Legacy
Legacy ID: 
12357

Why Shouldn’t We Rebed This Ion Exchange Unit?

When approaching a rebed of an ion exchange unit it is important to determine if it is the best course of action, how you will remove the resin from the vessel and your plan to load the new resin.

Deck: 

Planning, Executing Your Resin Rebed Needs

About The Author: 

William J. Koebel is the Northeast sales manager for ResinTech, Inc., a supplier of ion exchange resins and granulated activated carbon.

Activation Date: 
February 14, 2001
Files: 
Legacy
Legacy ID: 
12019