With the rise of social media, word-of-mouth has spread to the digital world, and business owners cannot ignore its influence. The statistics tell the story:
Tips on managing & responding to positive & negative online reviews
Hiring and retaining a new employee can be similar to starting a new relationship. In addition to being able to perform the tasks of the position, this individual must be compatible with the rest of the team. Let’s face it—sometimes we spend more waking hours with our coworkers than we do with our own families. You need to ensure that each day is productive, and happy employees are the most productive employees. So how do you find that perfect match for your team? Here a few suggestions.
Empower Your Current Employees
Finding an employee who fits in with your team
In and around the northern Pennsylvania borough of Troy, water quality is complicated by several environmental factors. Thankfully, residents of the area have three generations of treatment experience from Havens Well Drilling to assist them with their water needs.
Generations of Service
Don and Marge Havens founded Havens Well Drilling in 1955 after Don received an offer he could not refuse.
Pennsylvania company has been helping rural customers with water quality issues for more than 60 years
What is customer service? What does it look like?
What is good customer service? How does it make you feel?
What is outstanding customer service? What would it take to wow you? Do you have the power to wow your customers?
Empowering employees to give customers top-notch service
Guthrie & Frey Water Conditioning LLC began with an ultimatum. When owner Rob Frey was in college, his father, who owned a well pump business, “issued a succession plan that said, ‘I’m going to start slowing down right now, so if you want to get involved, now’s your time—or this may be a much smaller business by the time you make that decision,’” Frey said. He decided to jump onboard.
In 2000, his water conditioning business spun off entirely from the well pump division. Today, it has two locations in Wales and Hartland, both in Wisconsin’s Waukesha County.
Wisconsin dealership conquers challenges old & new
Arndt has been an AWWA member for 30 years
The American Water Works Assn. (AWWA) board of directors announced that Aurel Arndt of Allentown, Pa., was elected as the association’s treasurer at the winter board meeting. The next president-elect, four new vice presidents and one new director-at-large also were selected at that time.
Nathan Olds most recently worked for Honeywell Intl.
Grundfos Pumps Corp. appointed Nathan Olds as vice president of domestic building services (DBS) trade for the U.S. In this role, Olds will manage wholesale distribution for the company’s heating and plumbing products. He will report to DBS Executive Vice President Terry Teach.
Olds holds a B.A. in economics from the University of Iowa and an M.B.A. from the University of Notre Dame, Chicago. He most recently served as the vice president and general manager for the specialty safety business at Honeywell Intl.
Awards include best paper and poster for individuals, students
The 2016 Membrane Technology Conference and Exposition was held in San Antonio in February. The following awards were presented during the concluding awards ceremony on Feb. 4, 2016:
AMTA/AWWA MTC16 Best Paper Awards:
Michael Thompson will address engaging employees
Michael Thompson, president of Applied Management Group Inc., will speak at a 2016 WQA Convention and Exposition session entitled, “Empowered Personnel Workshop: The Template for Developing Engaged Employees That Deliver Exceptional Customer Service.” The session will take place on Thursday, March 17, from 8 to 9:50 a.m. in room 102 AB at the Music City Center in Nashville, Tenn. Attendees will learn how to develop a concise description of what outstanding customer service might look like in their businesses and how to cultivate a performance culture that impresses customers.
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