While many businesses struggle in a down market, Hawkins Water Tech, Inc., Middlebury, Ind., has been able to maintain success despite the current economic environment. The company serves the residential, commercial, industrial and bottled water markets, and according to Dave Hawkins, owner and president of Hawkins Water, it is this diversification that has helped his business succeed.
“It varies by month as to which market is doing better,” he said. “The commercial sector carried us through the first half of this year, but now we’re starting to see residential pick up.”
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Al Lozier, CWS-VI, CI, CSR, learned the ropes of a running a successful water dealership from the ground up. He began selling residential filtration systems in 1988, and when his employer offered him the opportunity to start a satellite office the following year, Lozier gladly accepted. The result: Fresh KC Water, Shawnee, Kan.
“We wanted to be the different water treatment dealer—WQA [Water Quality Association] trained, approaching the customer from the service side instead of the sales side and offering products that fit the customer, not the dealership,” Lozier said.
Connecting and joining pipes may be common practice for water dealers, but there are always ways to improve efficiency and workmanship in order to provide your customers a quality system. Joe Huemann, president of Huemann Water Conditioning, has lead WQA classes on the topic and recently spoke with Stephanie Harris, managing editor, about best pipe-joining practices for dealers.
Transitions & Fittings
Water dealer shares best practices for joining pipes
By emphasizing customer service and customization, American Water Treatment stays ahead of the pack