Living on an island can present some interesting challenges, especially if it is your job to treat the water. Brandon Arnds, general manager of Water Source and owner of Tropic Water, Lahaina, Hawaii, has found the island of Maui to be a challenging yet fulfilling location to operate a water conditioning dealership.
Water Quality Products speaks to many water dealers who have chosen their line of work to continue the family business or have been in the industry for years and hope to start their own family business.
Marc McGraw, president of Alpha Water Solutions, Inc., Miramichi, NB, Canada, presents a different scenario. In 2005, after being employed in the paper industry for 17 years, McGraw felt a change coming on.
Every month, Water Quality Products’ Dealer of the Month electronic newsletter recognizes a water treatment professional whose forward-thinking business techniques have propelled his or her organization to be a marketplace leader.
The following dealers were profiled in Dealer of the Month e-newsletters throughout 2008.
If you know of any outstanding dealers who you think should be profiled in an upcoming newsletter, feel free to send your suggestions to [email protected].
WQP recognizes water dealers who go above and beyond
Despite slowed economy, company enjoys greater overall sales in 2008
In the water treatment industry, service is the backbone of business. It is one dealer’s belief that if you are there for your customers, your business will always be there, despite factors such as economic slowdowns.
“My philosophy has always been service is the most important thing you do in this business,” said Robin Pettyjohn, CWS VI, vice president and general manager of Water Treatment Technologies, Inc., Phoenix, Ariz. “Front-door businesses [those that simply sell products and do not service them] just won’t survive in this economy. You have to offer the service.”