Assuring Accuracy & Reliability

In April 2012, the Water Quality Assn. (WQA) laboratory received third-party accreditation to ISO/IEC 17025 from International Accreditation Services. For many years, WQA’s laboratory already has been operating in compliance with this standard.

Deck: 

Third-party accreditation recognizes laboratory’s technical competence

About The Author: 

Emily Bolda is laboratory manager for the Water Quality Assn. Bolda can be reached at ebolda@wqa.org or 630.505.0160.

Publication Date: 
June 18, 2012
Activation Date: 
June 18, 2012
Company Reference: 
Issue Reference: 

Keeping Up With the Times

If the articles in this month’s Dealer Insight special section are any indication, today’s customers are changing. This means dealers need to change their sales approaches too—keeping up not only with customers’ needs, but also the latest technology, research and regulations.

About The Author: 

Kate Cline is managing editor of Water Quality Products. Cline can be reached at kcline@sgcmail.com or 847.391.1007.

Publication Date: 
May 30, 2012
Activation Date: 
May 30, 2012
Issue Reference: 

Are Your Misconceptions Costing You Sales?

Most of us feel we are pretty tolerant. However, many in our industry have misconceptions that are costing them a fortune. Here are some assumptions that you should examine honestly to see if you are losing money because of your beliefs.

Do You Like Salespeople?

Deck: 

Examining assumptions to realize more sales

About The Author: 

Carl Davidson is president of Sales And Management Solutions Inc., a New York-based company that specializes in live and video training, coaching, recruiting and lead generation for the water equipment industry. To see a list of products and free sales training videos, visit www.carldavidson.com or call 716.580.3384.

Publication Date: 
October 1, 2010
Activation Date: 
October 1, 2010
Issue Reference: 

Turning Objections Around

In today’s economy, it is harder than ever to get appointments with people who actually have the money or credit to buy water equipment. That is why it is a shame to see salespeople who do not try as hard as they can to get the sales from these golden opportunities. This article is taken from coaching calls I performed for clients and actual sales situations and objections that came up around the country.

Objection 1: We’re Happy With the Taste of Our Tap Water

Deck: 

Objections that can be overcome to make a sale

About The Author: 

Carl Davidson is president of Sales And Management Solutions, Inc., a New York-based company that specializes in live and video training, coaching, recruiting and lead generation for the water equipment industry. To see a list of products and free sales training videos, visit www.carldavidson.com or call 716.580.3384.

Publication Date: 
June 1, 2010
Activation Date: 
June 1, 2010
Issue Reference: 

Certifying for Contaminant Reduction

Heptachlor epoxide, trichloroethane, aesthetic chlorine, acrylonitrile, TDS, xylenes, lead, arsenic, hexachlorocyclopentadiene … Certainly, some of the chemicals listed above are recognizable not only to you but also to the average consumer. Some of them are recognizable to you, but the average consumer would stumble through their pronunciation. Should you consider certifying the contaminants listed above?

Contaminant Reduction

Deck: 

Deciding which contaminant reduction claims to certify

About The Author: 

Tina Fischer is product certification supervisor for the Water Quality Assn. Fischer can be reached at 630.505.0160 or by e-mail at tfischer@wqa.org.

Publication Date: 
June 1, 2010
Activation Date: 
June 1, 2010
Company Reference: 
Issue Reference: 

Reducing Costs for Reducing Arsenic

“Arsenic Found in Groundwater.” How many times have you seen that headline? There is no doubt that arsenic has become a common household term, used not only by teenagers studying the periodic table but also by adults who have long forgotten their high school chemistry classes.

In the last 10 years, arsenic has made headlines for various reasons. Most deal with human exposure and its associated risks.  

Arsenic is present in natural deposits in the earth. It can enter drinking water supplies from these deposits or from agricultural and industrial activities.

Deck: 

Developing less expensive POE systems for arsenic treatment

About The Author: 

Brian Donda is Gold Seal and exhibit sales manager for the Water Quality Assn. Donda can be reached at bdonda@wqa.org or 630.929.2527.

Publication Date: 
April 25, 2012
Activation Date: 
April 25, 2012
Company Reference: 
Issue Reference: 

Communication: The Critical Factor

When we consider the common cause of business challenges in most circumstances, it often comes down to communication—or the lack thereof. The failure of many business relationships or initiatives is the result of poor communication. Whether one is selling or managing, good communication skills are critical.

Having Influence

Deck: 

Influence customers with a message that inspires

About The Author: 

Ric Harry is a sales, management and technical consultant for the water treatment industry. Harry can be reached at richarry@cogeco.ca or 905.734.7756.

Publication Date: 
April 24, 2012
Activation Date: 
April 24, 2012
Issue Reference: 

An Uncertain Verdict

Worries about toxins are all around us. It seems that everyday, news stories report a new chemical threat in the clothes we wear, the air we breathe, the water we drink or the bottles we drink it out of. These emerging contaminants seem to be popping up all over the place. But what about chemicals we have known about for years—especially the ones we intentionally put in our drinking water?

About The Author: 

Kate Cline is managing editor of Water Quality Products. Cline can be reached at kcline@sgcmail.com or 847.391.1007.

Activation Date: 
March 27, 2012
Issue Reference: 
Legacy
Legacy ID: 
23267

Aging Out

Recently, the U.S. Environmental Protection Agency (EPA) announced it had worked with three New Jersey school districts to successfully lower lead levels in their drinking water. Testing in 2010 and 2011 found elevated lead levels in approximately 8% of the outlets it tested at the Atlantic City, Union City and Weehawken school districts. The districts resolved the problem through a variety of methods, from filtration to replacing fixtures to simply shutting off those outlets. The latest round of testing showed that lead levels were within acceptable EPA limits.

About The Author: 

Kate Cline is managing editor for Water Quality Products. Cline can be reached at kcline@sgcmail.com or 847.391.1007.

Activation Date: 
February 24, 2012
Issue Reference: 
Legacy
Legacy ID: 
23232

Becoming the Expert

In December, the U.S. Environmental Protection Agency (EPA), the National Institutes of Health and the Food and Drug Administration announced that as a part of a collaboration, a new high-speed robotic screening system would begin testing a library of 10,000 compounds for potential toxicity.

About The Author: 

Kate Cline is managing editor of Water Quality Products. Cline can be reached at kcline@sgcmail.com or 847.391.1007.

Publication Date: 
January 24, 2012
Activation Date: 
January 24, 2012
Issue Reference: 
Legacy
Legacy ID: 
23189