Today the week begins. Just like many of you, we are in Orlando, Fla., at the Water Quality Assn. Convention & Exposition this week, and our...
When used effectively, trade shows can boost to your company’s name recognition and help you close deals.
Today, the trade show “business” consumes more than $15 billion a year from companies just like yours. Every day there are a variety of shows going on in major cities around the globe. For most organizations, these shows represent a tremendous expense. This article discusses how to make certain you are getting maximum return on your investment and minimize wasted time and money at trade shows.
Walk down the aisle of a typical show (or think back to your last show) and look at the booth people. You’ll always find several people who stand at the side of their exhibit with arms folded while customers and prospects pass by. Their body language presents a territorial boundary to prospective visitors, and only the most aggressive or most needy will approach the booth.
When prospects do enter the exhibit, often untrained salespeople will allow the customer to control the situation rather than taking control themselves. You have to encourage your sales staff to be active, not reactive. But, your first task is getting people to and into your booth. You can do this with
A hook is any thing or action that tends to “massage” the prospect’s ego. Use their first name (everyone has a badge), ask a meaningful question, or simply smile, reach out and shake hands like you expected to meet the prospect. These may sound like simple selling techniques, but you’d be surprised how often these selling courtesies are overlooked. Common sense sales techniques work here just as well as they do in the customer’s office.
When it comes to show magnets, rather than using the old attraction of the beautiful or attractive girl in the booth, consider displaying your product or service in an innovative and original manner. Use color, light, sound, or visuals and make them tie in well with your product.
Sales promotion items and giveaways are also popular show magnets. Such items should have little real value but considerable intrinsic value so they will be retained as a further reminder of the company and its products.
Getting people into the booth is only half the battle. You must also hold their attention either by setting up an expectation or getting individuals involved. To gain expectation, build suspense. Make the them wonder about the answer to a question and then promise the answer only if they listen. But make certain the answer you provide was worth their time.
One thing you can’t afford to do is allow people to leave the booth until you have determined whether or not they are viable prospects. Don’t let people come in and stand around without being helped, even if you are tied up with someone else. Interrupt your discussion, acknowledge the individuals, and tell them someone will be with them in a few moments. In the meantime, give them something to do. Have them study a specific section of a brochure or view the A-V presentation, but keep an eye on them. As soon as you see their interest waning (assuming you haven’t gotten to them immediately), get back to them.
Obviously, at a show you don’t generally have the luxury of spending as much
time with each individual as you might like. You will make time for the really “hot” prospects, but the others will be
in and out of the booth. The key is
to determine their level of interest.
If it is low, quietly move on to more
Most people will leave after a demonstration, so summarize in a friendly manner to let them know that you are finished. If you can’t close and can’t seem to “shake” the individual,
use some type of sign language to attract assistance from someone else in the booth. This provides you with an easy and courteous method of excusing yourself without leaving a sour taste in the
visitor’s mouth or a poor impression
of the company.
Some people have attempted to put together formulas on evaluating the cost-per-person per show. Others try to trace actual sales to contacts made at a show, while still others use a mixture plus a strong dose of gut-feel. The latter is probably most typical.
Rather than looking at your trade show efforts as an expense, view them in
terms of advertising and promotional investments just as you do media advertising, sales literature, direct mail and publicity. Many people address the concept of a trade show with “what’s the smallest amount of space we can use
this time?” instead of “what is the
most effective method of presenting
Almost anyone (except heavy equipment or mainframe manufacturers) would be able to get by with a 10x10 (sometimes 8x10) booth. But would it be a good platform for your products, your company and your message?
Once you have determined the amount
of floor space required, you’ll have to decide how you are going to use the
space to its fullest. The variations are considerable, and they all ultimately affect the cost.
To determine your exhibit budget, ask yourself the following questions
Once you have your floor plan, selling message, product requirements and graphic needs spelled out, you can begin to compile your budget.
As a rule of thumb, you will probably be able to get two years of show life out of your booth. This is assuming you participate in four to six shows a year, have the exhibit well-crated and shipped the best way possible in plenty of time, and provide adequate instructions for setup and dismantling.
For a booth of moderate quality (not outstanding, but tastefully done) you can expect to spend $2,000–4,000 a linear foot by the time it is completed (booth, graphics, special effects, etc.). On top of this, you will have to figure that good crating will cost 25–30 percent of your booth cost. Since booths and crates take a terrific beating in transit and during setup, skimping in this area can be false savings.
To avoid overtime charges and yet get the product you want, expect to spend three-
plus months from the initiation of the project to completion.
Across the country the cost of trade show services, including shipping damage, setup, tear-down and show support have risen dramatically. It’s a major concern to every manager. But you can keep costs in line and even reduce service costs by applying a little planning and attention to
For detailed information on each of these points visit www.wqpmag.com/lm.cfm/wq080402.
Finally, in order to cut down on you trade show costs, you must carefully evaluate
each show and establish clear goals. A detailed checklist of questions follows.
Across the country the cost of trade show services, including shipping damage, setup, tear-down, and show support have risen dramatically. It's a major concern to every manager.
But you can keep costs in line and even reduce service costs by applying a little planning and attention to:
The summary below should help you curtail your trade show costs.
Pre-Show Preparation of the Exhibit