WQP learned which educational sessions were most popular among attendees at the 2017 WQA Convention & Exposition.
Simple ways to get your company noticed on search engines
Getting found on the Web is harder than it has ever been. Ensure that you are covering the basics of your Web presence with a combination of measurement techniques, site wiring and a basic content strategy. Here are four easy ways you can “harvest the low-hanging fruit” of organic search.
If your place of business has a physical location, you need to let Google know where it is. Not only will this enhance your presence on search engine results pages (SERPs) with a map graphic, logo, etc., it also will reassure Google that yours is a real business run by real people.
Getting your company onto Google Places is a great start — and thus makes the low-hanging fruit list — but don’t stop there in proving to the Web that your business is legitimate. A company like Google has to slog through millions of websites a day and programmatically determine which content is good and which is bad. Part of that is the work it does to determine what is a real, reputable company versus someone just posing as such.
Google wants to know that actual people work for your company and that it has actual customers. Are people writing about your company on the Web? Do you have a LinkedIn company page? Are employees linking to your company in their LinkedIn profiles? Do you have a Wikipedia entry? Are customers reviewing your company on sites like Yelp, and do you have a company page on them? Think about how a mindless robot would be able to determine if your company is real via the Web, and focus your efforts there. It’s simple work that is sure to pay off.
Stop guessing how Google views your website by signing up for Google Webmaster Tools (GWT) (www.google.com/webmasters/tools). GWT has been around for ages, but many companies do not take advantage of it. Signing up is simple, and the service is free to use. Register your domain, prove that you own it and you are off to the races.
I would suggest using GWT to, at a minimum, determine the following:
Provide Real Content
It doesn’t matter how small your company is — if you have valuable industry expertise, it is in your best interest to share it. I know what you are thinking here, but don’t worry — you don’t have to give away the “secret sauce” to put out quality content. You have certainly come across some common issues or challenges from your customers over the years that you could share with the world. Sharing industry insight via a blog or social media channels is a great complement to traditional marketing techniques and accomplishes several things at once:
You might be surprised how much content you already have. Check the sent box of your support e-mail account to see how many times you have answered the same question from customers. Don’t limit yourself to a traditional blog, either — you may already have enough content for a Frequently Asked Questions page in your e-mail account alone.
Set Up a Survey
All too often, we go to great lengths trying to figure out what our customers want from our websites. We measure, guess and analyze, trying to figure out where the puck will be next and whether we are where we need to be on the Web. In all this deep analysis, it is easy to forget that we can just ask our visitors flat out whether the site is meeting their needs.
Setting up a basic, unobtrusive survey using Google Website Satisfaction Surveys is simple and free to use. Results are nicely aggregated and measured for you, and your results can help Google know that your site really is great. It also, again, helps tell Google that yours is a real site with real visitors.