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Dennis Carpenter enters position with many years experience in membership management
The International Bottled Water Assn. (IBWA) announced that Dennis Carpenter has joined IBWA as manager of membership services. His responsibilities include membership recruitment and retention as well as membership department administrative tasks including invoicing and reporting.
Carpenter came to IBWA after serving as manager, membership operations, for the National Assn. of Black Accountants Inc. (NABA) in Greenbelt, Md. In this role, he brought outsourced membership operations in-house from third-party membership services vendors, resulting in substantial annual savings to the association. Before NABA, Carpenter worked as membership manager for SRA Intl. in Arlington, Va., where he increased membership by 72% in three years and developed additional revenue streams by planning national networking events.
He also served as registration specialist for NeighborWorks in Washington, D.C., where he assisted in the development of a new, enhanced database for member services and meeting registration.
As a volunteer, Carpenter also has been a mentor to at-risk male youth in the foster care system for eight years. He has mentored more than 20 youths, many of whom have been adopted, placed with permanent families or reunited with their biological families.