Kate Cline is managing editor of Water Quality Products. Cline can be reached at [email protected] or 847.391.1007.
Investing in Employees
John Beauchamp, president of Vermont Water Inc. in Lincoln, Vt., and Water Quality Products’ Dealer of the Month for September, highly values education – he has maintained his CWS-VI certification since the early 1990s, and his company is a member of both the Water Quality Assn. (WQA) and Eastern Water Quality Assn. “I really feel that education and training have been instrumental in my success as a dealer,” he said. “A specialized knowledge framework combined with a base of experience is essential in this field.”
It can be a challenge, however, to find employees who also value education and have the desire to learn the ins and outs of the water treatment industry. Beauchamp asked a colleague for advice. “He told me what he saw was dealers taking the approach of growing their own superstars slowly over time and using the WQA training programs combined with real world experience to get them there,” he said. While Beauchamp acknowledges that this approach works, he also noted that its takes lots of time and money.
This brings to mind the old adage, “you have to spend money to make money.” Knowledgeable, experienced employees are key to a successful company – but employees do not start out knowledgeable and experienced. It may take time and money to help an employee become educated and certified – but that investment will pay off as that education helps the employee, and therefore the company, become more successful.
What do you look for in a new hire? Let us know in the comments or e-mail us at [email protected].