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It finally happened–you fired the toxic salesperson that has been a drain on your company for so long. But now you are the one running all of the sales calls in addition to running your business.

In a previous article (“Come Out, Come Out, Wherever You Are,” June 2011), I discussed ...

An increasing number of water treatment dealers have found themselves in the position of needing to add to their professional teams. Perhaps they got fed up with some of the toxicity in the organization and...

In my last article, I described the experience of my small business’ website getting hacked, and described the basics of how websites work—and how hackers can invade them. In this article, I will provide practical tips on how to protect your company’s site from attack.

My site was hacked...

Three years ago when I decided to make my company, Moti-Vitality, a full-time venture, one of the things I knew for sure was that I needed a good website. I needed a way to let people know that I offered sales, management and educational training solutions specific to the water treatment...

The company I went to work for when I first came into the water industry 15 years ago had a management turnover problem. Sales managers would rarely last longer than six months before they either were fired or became frustrated with the position and left of their own accord. Often it was a race...

Ring, ring.

“Good afternoon. This is Kelly with Moti-Vitality ... No thank you, I’m not in the market for a Disney Cruise at this time.”

I really should learn to ignore the toll-free numbers and the “unknown callers.”

I knew telemarketing calls would be part of the price I...