Kate Cline is editor-in-chief of WQP. Cline can be reached at [email protected] or 847.391.1007.
Learning From Experience
When it comes to education and training, webinars, websites and textbooks are great, but there is one source of information that is especially invaluable: the insights and advice a water treatment industry veteran can pass on to new employees.
According to Christine Fletcher, owner of Secondwind Water Systems in Manchester, N.H., Water Quality Products’ February Dealer of the Month, getting that information from veteran employees to new hires has been one of the most challenging aspects of employee education over the years. “Ten years ago, it felt like this arduous process. The poor sales guys couldn’t figure out what to sell when, and they always had to call the office for help,” she said. “It was just a matter of getting all the knowledge that was in the heads of old-timers and getting it organized in such a way that a new-timer could access it.”
To achieve this, the company created “the configurator” – a compilation of the company’s rules on what to configure under different water quality situations. According to Fletcher, it has become a great way to introduce new technicians to water treatment concepts, complementing the hands-on training they also receive.
What kinds of educational materials or programs has your company developed over the years? Let us know in the comments, or e-mail us at [email protected]