It has been almost one month since we were in Orlando for the Water Quality Assn. Convention & Exposition, and we keep thinking back to our...
Performancesoft Inc., the leading provider of Performance Management software solutions, announced that Santa Clara Valley Water District (SCVWD) has selected Performancesoft Pbviews for its Performance Management initiative. SCVWD is the primary water resources agency for Santa Clara County, Calif.
Looking for a solution to provide a scalable web-based Performance Management system, SCVWD chose Pbviews to track performance metrics at various organizational levels throughout the District in order to manage expected outcomes and provide accountability for organizational performance.
Pbviews will also become a critical component of the District-wide strategic planning process that is currently underway. In addition, Pbviews will assist management with defining a balanced set of key performance indicators that measure past, present, and anticipate future business results throughout the organization. Committed to using the California Awards for Performance Excellence (CAPE) and the Malcolm Baldrige National Quality Awards program as a means for measuring progress in implementing best practices, Pbviews will help SCVWD achieve excellence in these programs, by providing insight into: Customer Service, Leadership, Strategic Planning, Human Resources Management, Information and Knowledge Management and Process Management.
"Pbviews is simple to use yet powerful in its capabilities," said Peter Sakai, chief, office of Performance Excellence, Santa Clara Valley Water District. "We selected performancesoft because they have a proven product in Pbviews and they have a track record for providing excellent user support. We invested in this system to improve the way we do business, to help us continuously improve to keep costs down and deliver value to our customers."
"Regulatory pressures and increased demands from customers to maintain current service levels without significant rate increases means water utilities must actively track the performance of their businesses," said Michael Tipping, president & CEO, Performancesoft Inc. "By utilizing Pbviews as a means of setting and tracking goals like CAPE and the National Baldrige Quality Award, Santa Clara Valley Water District is ensuring its commitment to quality and efficiency, ultimately providing better service to its customers."