Checking In #14: Tom Howard on COVID-19 Playbook for Contractors
In this episode of Checking In: A Video Series With WQP, WQP Managing Editor Lauren Del Ciello checks in with Tom Howard, vice president of customer experience for ServiceTitan. The conversation discusses ServiceTitan's COVID-19 Playbook for Contractors, which Howard and his team developed with the collaboration of contractors across the country at the onset of the pandemic. Howard shares key takeaways and best practices from the practical guide. The discussion also covers the role technology tools may increasingly play in customer communications and interaction in the era of COVID-19.