The U.S. Environmental Protection Agency’s (EPA) Water Infrastructure Resiliency and Finance Center, in collaboration with the...
Webinar to discuss the difference between intentional and instinctual questions
Water Quality Products and Applied Management Group Inc. will be hosting a webinar entitled, “Plug Into Your Customer Before You Plug into Your Technology: The Anatomy of a Great Question.” The webinar, featuring speaker Michael Thompson, president of Applied Management Group Inc., will take place Oct. 30 from 2 to 3 p.m. EDT.
Truly understanding the customers' perceptiosn as well as all of their needs and wants is the key to connecting with them. This webinar will assist attendees in understanding the difference between intentional and instinctual questions. Viewers will learn what an intentional question is — it is insightful, knowledge driven, deliberate and helps to connect with the customer. It also answers some of the questions the customer has about you and your professionalism, expertise and intelligence. Viewers will be given the basic tools to construct great intentional questions and how to avoid interrogation overload.